The Good Guys Complete Trifecta with 2014 ICSP Award Win

Andrew Muir, Chairman of The Good Guys was ecstatic when the electrical retailer was awarded the coveted International Customer Service Professionals (ICSP) award for the Electrical Appliance category in Melbourne last week completing a trifecta for the company.
The ICSP Awards recognise the best practices of some of Australia and New Zealand’s most innovative customer service businesses.
The ICSP award completes a trifecta of customer service awards this year for The Good Guys. The Good Guys took out the Roy Morgan Customer Satisfaction Award in February for a third year in a row, and the Canstar Blue Customer Service Award in September for the Electronic Retailers category, for a fourth year running.

Mr Muir said the company was delighted to win the prestigious ICSP award.

“This award is a testament to the hard work and dedication that our team members have put in over the past 12 months to deliver a consistently high level of customer service to each and every one of our customers, every day.

“Anticipating customer needs and delighting them both in-store and online is at the centre of everything that we do”, said Mr. Muir.

On the night, The Good Guys Bussleton store employee, Andrew Crosbie, was also named as joint overall individual Customer Service Champion.

“To have Andrew win the overall individual Customer Service Champion award makes us very proud and reaffirms our mission to deliver an outstanding retail experience to all our customers.

“Our customer engagement model helps us create a deeper relationship-based shopping experience with our customers, and our team members work tirelessly and diligently to ensure that our customers get the best possible service every day,” Mr. Muir concluded.

When identifying the recipients of the ICSP awards, 140 companies were benchmarked against strict criteria to identify customer service best practice. A survey was also conducted to identify what customers see as exceptional customer service.