Andrew Muir Says There is no Secret Formula to Delighting Customers as The Good Guys Wins Canstar Award for Fourth Year

Andrew Muir, Chairman of The Good Guys, said that The Good Guys had no secret formula to delivering outstanding customer service, just a customer-centric approach to everything they do, as The Good Guys claimed the Canstar Blue Customer Service Award for a fourth consecutive year.

Demonstrating the highest rating of five stars across all categories The Good Guys again achieved the highest level of customer satisfaction overall, outperforming competitors Harvey Norman, JB Hi-Fi, Bing Lee and Dick Smith.

Mr Muir was delighted to hear of the win, saying that The Good Guys strives to delight customers in-store and online every day.

“Customer satisfaction is at the heart of everything we do,” said Mr Muir.

“To win this award means so much to the team here – and we pledge that we will keep up the good work to ensure customers get the highest level of customer service, lowest prices and best value every time they shop with us,” he said.

This is the fourth year in a row that The Good Guys has taken out the top position for customer satisfaction in the Awards.

“It shows a consistently high level of customer satisfaction, which means that customers at The Good Guys know they are going to get the best experience, value and price they can get in the industry – which is a good thing,” said Rebecca Logan, a representative of Canstar Blue.

The Award, drawn from Canstar Blue’s customer satisfaction survey to 2,500 people across Australia, revealed the insights of more than 1,600 respondents who had made a purchase in the past six months, who indicated what service and products helped them make the best purchasing decisions.

“Once again, the results show that The Good Guys received the highest rating in all categories – including price compared to other retailers, and value for money,” said Rebecca.

The Good Guys has always been committed to delighting customers and doing good.

“We always try and identify customer needs and delight them both online and in-store. We maintain a philosophy that delivering strong customer service is essential for both business credibility and customer satisfaction”, Mr Muir said.

“We also have a philosophy of strengthening the community in which we operate and we do this through our Local Giving Program which sees a percentage of every transaction made in store and online donated back to local community organisations”, he said.